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Our aim is to resolve your query as quickly and efficiently as possible, within a convenient timeframe for you.
With this in mind, we've created this Shoppers Guide section where you'll find solutions to a variety of queries.
For pre or post sales technical advice, it's always best to contact the manufacturer directly.
Nobody knows products better than the manufacturer, so it's no surprise
they can usually answer queries much more quickly than us.
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How can I check if a product is in stock?
You can search for the product though our search option or by choosing needed option from left navigation
In the product listings you can check the availability of product in stock by clicking on  icon.
How do I contact you?
What is your Cancellation and Rescheduling Policy?
Unless otherwise agreed, the Products are supplied in accordance with the manufacturer's standard specifications as these may be improved, substituted or modified. Kingsfield reserves the right to increase its quoted or listed price, or to charge accordingly in respect of any orders accepted for Products of non-standard specifications and under no circumstances will it consider cancellation of such orders or the return of the Products.
Subject to above, any request by the Customer for cancellation of any order or for rescheduling of deliveries will only be considered by Kingsfield if made at least 12 hours before despatch of the Products, and shall be subject to acceptance by Kingsfield at Kingsfield's sole discretion, and subject to a reasonable administration charge therefore by Kingsfield. The Customer hereby agree to identify Kingsfield against all loss, costs (including the cost of labour and materials used and overheads incurred), damages, charges and expenses arising out of the order and its cancellation or rescheduling.
How do I obtain a copy invoice/receipt?
Returning Goods - Our Returns Policy
Kingsfield reserves the right to levy an administration charge in respect of the rotation of Products and returns.
Returns must be made subject to following:-
Prior authority having been obtained from Kingsfield which will be given at Kingsfield's sole discretion;
- Within 3 days of the date of the invoice;
- Subject to stock rotation policy;
- The Product must be in original packaging,
- The Product must be in a saleable condition;
- The Product must be accompanied by a detailed packing list;
- The Product is covered by warranty
- Kingsfield reserves the right to reject any Products returned which do not comply with the conditions set out above.
- If Kingsfield nevertheless agree to accept any Products returned in a non-saleable condition, Kingsfield reserves the right to charge the cost to the Customer of bringing the Products to a saleable condition.
How can i manage my account on your site
You can login using the login ID and password supplied by you while registering with us.
After logging in you can Add/Modify/Delete your details and password from My Account section on the site.
Is your shopping system secure?
You can rest assured that as long as you see https:// in the address bar, your details will be transmitted securely.
Our Anti-Fraud Technology: Note to would-be thieves: Credit card holder names, card security details and billing addresses are verified to reduce fraud.
Anyone caught using a fraudulent credit card number will be prosecuted to the fullest extent of the law and full IP tracing systems are in use to reveal the identity of that person.
What payment methods do you accept?
We accept all major credit & debit cards, cheques, postal orders, bank transfers and of course cash if collecting in person.
How do I order more than one type of product?
Our shopping system will allow you to choose multiples of one unit or you can also purchase mixed units. You can of course call us on 0870 88 88 410 if you are having any difficulties.
What happens if the item I received is faulty / dead on arrival?
All our items are guaranteed. In the first instance either call us or email us. We will do our best to rectify the problem. We always recommend that if you have any problems or concerns, you contact us direct. In some cases, where it may be more efficient to contact the manufacturer direct, we will give you their number. We advise that you check your delivery for damages before you sign for it. Once signed for it in effect means you are happy with the products condition.
Our primary concern is your satisfaction!
I have a complaint. Where do I get help?
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